Some Commonly Asked Questions
We have tried to answer the most common questions visitors to our web site may have. If you question is not answered on this page, please email us at info@purewaterforless.com
Q. How do I know when to replace the filter?
A. When the unit needs to be replaced, the flow of water will automatically either stop or slow down greatly.
Q. Where are these contaminants coming from?
A. There have been a half-million new chemicals developed since 1965 alone. Most of these organic pollutants are modern hydrocarbon chemicals such as plastic and pesticides. Some are no biodegradable. Most are soluble in water, and thousands are known to be toxic.
Q. Isn't bottled water just as good?
A. A growing number of Americans are turning to bottled water as an alternative to tap water. You've tried bottled water - so you know the expense and inconvenience of having to purchase a new supply every week and carry it home. Furthermore, every year millions of empty bottled water jugs are dumped in our landscape and add more waste to our environment.
Q. Why should I be concerned about my water?
A. For years, chemicals have entered our water system as waste from the manufacturing industry, leaching from the thousands of landfill dump sites and directly from untreated sewage disposal. Pesticides, herbicides and insecticides used in agriculture enter through seepage and normal drainage. Acid rain, which now affects us globally, continually contaminates our polar caps and surface water supplies.
Q. Do any of your filters contain silver, which is known to kill bacteria?
A. Silver is combined with some carbon filters to inhibit bacteria, but it's not safe to ingest silver. PureWaterForLess water filters inhibit bacteria growth throughout the entire unit (They reduce it up to 90%) and it is safe. If you are concerned about bacteria you can also disinfect the unit.
Q. Do you resell my personal information?
We guarantee to never sell, rent or transmit your personal information to any third party. Please review our Privacy Statement for more information.
Q. Why was my credit card declined? or Why won't my order go through?
Credit card orders are placed through our secure server in real time. The payment information is sent to our merchant account and processed immediately. If the credit card is declined you have an option to re-enter the information or select a different card.
There are several reasons your card may be declined. In most cases it is because the Billing Address you entered does not match what the bank has on file. Your Billing Address is the address your credit card statement is sent to. This verification system protects you against credit card fraud. Sometimes the internet is slow and the transaction is not completed in time. If that happens, try waiting a few minutes and sending the order again making sure you check the following.
1. Make sure you check the correct card - Master Card or Visa
2. Make sure the Billing Address you enter is the same as the address that your bill is sent to.
3. Enter your credit card number without spaces or dashes.
4. You may also enter a different credit card number.
In a small number of cases the issuing bank does not provide AVS information the system needs to confirm the validity of the card. If this is the case, you MUST use another card - resubmitting 10 times will not work.
Q. Why didn't I get an order confirmation? Where is my tracking number? Where is my order?
In order to get an order confirmation, you must supply us with a valid, working email address. All successful orders are sent an automatic email confirmation by our secure server using the email provided during the checkout process. After receiving a tracking number from our shipper, orders are updated online and may be tracked using the order number you received when placing your order.
Q. What is your return guarantee?
Please see our return policy for details.
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